Returns & Refunds Policy

Returns & Refunds

At THEKSHOP Global, we strive to ensure every order meets your expectations. If you need assistance with a return or refund, please review the policy below.

Once your return is received and inspected, we will notify you regarding approval. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the transaction.

Damaged, Incorrect, or Missing Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, incorrect, or incomplete, contact us within 7 days of delivery so we can resolve the issue quickly.

To process your claim, you must provide:

  • Photo of the shipping label (waybill)
  • Photo of the entire shipping box (with label visible)
  • Photo of the product(s) in question

⚠️ Keep all original packaging and shipping materials, as they may be required for verification or return.

👉 Note: Damage to outer packaging only (with product intact) is not considered a product defect.

Return Eligibility

We accept returns within 14 days of delivery.

To qualify for a return:

  • Item must be unused, unopened, and in original condition
  • Must include original packaging, tags, and all components
  • Proof of purchase is required

Additional notes:

  • Items must be returned within the same country they were originally shipped to
  • Designer packaging (e.g., dust bags, samples, authenticity cards) is part of the product and must be included

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Sale items
  • Gift cards
  • Perishable goods
  • Personalized or custom products
  • Hazardous materials (flammable liquids, gases, etc.)

We also do not accept returns for:

  • Minor product variations or packaging updates
  • Products shipped without outer boxes (in rare supply cases)
  • Products not damaged to the point of unusability

Return Shipping & Fees

  • Customers are responsible for all return shipping costs (both directions)
  • Additional fees may apply, including:
    • Customs duties
    • Carrier charges
    • Warehousing or handling fees

⚠️ We do not provide prepaid return labels

Returns sent without prior approval will not be accepted.

Remorse Returns (Change of Mind)

If you wish to return an item for personal reasons:

  • A return request must be approved first
  • All associated costs remain the buyer’s responsibility

Shipping Issues & Liability

THEKSHOP Global is not responsible for delivery issues caused by:

  • Incorrect or incomplete address
  • Refused delivery
  • Recipient unavailable
  • Local delivery restrictions or customs delays

If a package is marked delivered by the carrier but not received, compensation (if any) will follow the carrier’s policy.

Return Deadlines & Conditions

  • Returns must be shipped promptly after approval
  • If we do not receive the return within:
    • 15 days after delivery, or
    • 30 days after shipment (recipient-related issues)
      → the refund may be denied

Refunds may also be refused if:

  • Product value has decreased (e.g., short shelf life)
  • Returned item is not in original condition

Customs & Duties

All import duties, taxes, and customs fees are the responsibility of the customer.

We recommend checking your local customs regulations before placing an order.

How to Start a Return

To request a return, contact us at:
📧 cs@thekshop.ca

Include:

  • Order number
  • Reason for return
  • Required photos (if applicable)

Important Reminder

By placing an order on THEKSHOP Global, you agree to this return and refund policy. Please review carefully before completing your purchase.